Access To Guide
Guide is now available to new undergraduates entering Stony Brook in fall 2017. The app will be available to all undergraduates in the fall.
Guide User Support
Having problems with Guide? E-mail GuideSupport@eab.com.
Accessing Guide With Your NetID
New to Stony Brook? You'll be accessing Guide using your NetID, which is issued after you pay your initial deposits. The NetID and SOLAR ID are two different identifiers. Click here for more information on how access your NetID and set up your NetID password.
Installation Requirements
iOS Devices:Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Android Devices: Requires Android 4.1 and up.
Common FAQs
Help, I can’t log in to Guide!
Can you get to the SBU sign-on page? If yes and your credentials are rejected, there
is an issue with your NetID or NetID password. Remember that your NetID is different
than your Stony Brook ID number. You can control your NetID password in SOLAR.
If you successfully enter your credentials on the sign-on page, but Guide says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact guidesupport@eab.com with your full name, username, and email address.
The Steps I’m seeing don’t look right to me…
What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.” If your selection is correct, Journey content might not be available for you yet. You can still use other features, and many of the Journeys for other semester may still be relevant.
What do I do if my app is frozen or acting weird?
Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”
What does it mean if a Step is an “autocomplete task”?
Some important Steps in Guide can be automatically marked as complete based on an official record stored in SOLAR. You can mark these Steps complete, but they will remain in the Path until there is an official record of this Step being complete in SOLAR.
I just resolved a Hold, why is it still showing up?
Holds are updated every 24 hours in Guide, so check back tomorrow to see if it’s successfully been resolved in Guide. If the issue persists, contact guidesupport@eab.com.
How do I change my notification settings?
In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.
Something is wrong with “My Class Schedule.”
Fall 2017 class schedules will be available in Guide by the first day of classes. Summer 2017 classes are currently appearing in Guide. Course schedules are updated every 24 hours in Guide, so check back tomorrow if you add or dropped a course that’s not appearing correctly. Contact guidesupport@eab.com for other problems.
My major isn't appearing...
Be sure your major has been officially declared on your official record. Majors are updated every 24 hours in Guide, so allow a day if your major was just declared. Contact guidesupport@eab.com for other problems.
How Much Do I Have to Pay for It?
Zero, nada, zilch. It costs nothing for you to download Guide or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Guide to customize it for your Stony Brook experience.